Services

In today’s social-driven economy, customer satisfaction is a cornerstone of building a successful business. Gaining insight into how customers perceive service and measure experience is key to building long term revenue. Understanding a customer’s unique experience gives context to the conversation, provides a human touch, and builds a relationship - but how can you do that across all customers? Through intelligent customer engagement with AfterWords.

CUSTOMER ENGAGEMENT STRATEGY

  • Brand Differentiator Identification

  • Customer Touchpoint Workflow

  • Survey Question Design

  • Condition and Logic Architecture

  • Response Optimization

INTEGRATION SERVICES

  • Standard API Deployment

  • Integration Architecture

  • Custom Development

 
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DATA INTERPRETATION AND ANALYTICS

  • Perception Index, Loyalty Index, and NetPromoter

  • Custom Report Writing

  • Experience Optimization

  • Revenue Acceleration

TRAINING AND SUPPORT

  • User Support by Phone and Online

  • Technical Support by Phone and Online

  • On-site Training Seminars