Surveys provide a benchmark for performance comparison. Increasing or decreasing scores can provide a leading indicator on what is happening in the store. When surveys are returned, managers can identify problem areas and improve them. Did the customer like the service, the food, the overall experience? Surveys are a valuable tool to collect feedback and gain insight into the customer’s viewpoint. The information gathered can be used to train staff and improve the experience. AfterWords optimizes the survey experience and collects valuable survey data while addressing these key challenges of traditional survey designs.
React to poor service and save a customer! Our software alerts management of negative experiences via text messaging and email. Alerts are in real time allowing team members to react before a customer leaves.
How are operations and satisfaction connected? Integrating POS, sales, and loyalty data gives a unique view of factors that may affect satisfaction – including staffing levels, time frames, and items consumed.
How connected is your customer to your brand? We combine the customer's willingness to refer, intent to return, and overall satisfaction to calculate a loyalty index.
What makes your brand different? We ask customers about their opinion on the people, place, and product to gain their perception of the experience.