AfterWords is an intelligent customer satisfaction and engagement system that integrates a customer's sales transaction detail with the satisfaction measurement process. Our patented process provides fast, actionable and more meaningful satisfaction data, Unhappy customers can be escalated to managers in real time with our recovery tools, giving your managers an opportunity to make a table visit if they are still instore.
We can integrate with any cloud-based POS, ordering and loyalty system. Current POS integrations include: PAR POS (formerly Brink), CBS Northstar
Our loyalty index measure your customers intent to Return, intent to Refer and Overall Satisfaction.
Our Perception Index measures how your customers feel about your People, Product and Place, but not just at a high level. Our patented process homes in on the specifics to each guest's experience, asking questions specific to what was ordered on their check. This helps you find those items or shifts that are dragging down or lifting up your reputation.
Yes! Each index goal is separate and distinct and can be set to any number between 1 and 100. Setting separate goals for your Loyalty and Perception Indices allows you to focus your operations on specifics and measure their success. As you achieve your original goals, we can help you raise the bar.
Quick and hassle-free! Your dedicated Customer Success manager will configure everything and get you up and running. We will consult with you on implementation strategies, training and support you through your journey. Launch timelines depend on you and the integrations you might need, which we handle for you, so no worries.
Schedule a conversation with our team to get started. We will guide you through the process and show you how AfterWords can drive your business and your brand.
Our pricing was built to suite your needs. Our team will you find the best plan to fit your business.
AfterWords was built to provide your operations teams, both in-store and above-store actionable data. Our team will configure your portal so that your managers can see their teams data, whether it be at the store, district, region or company-wide. We will configure these views for your during the implementation. Have a reorg? No worries, our support team will take care of that for you.
Your dedicated Customer Success Manager will provide you with all the details during your implementation. We've got your back.
Scroll down and schedule a call with our team. We look forward to hearing from you.