A Recipe for Improved Satisfaction:
Maximize Customer Experience
We have the recipe for guest engagement, service recovery and precise menu insights. Our patented survey system integrates near time with your POS, providing actionable feedback that helps pinpoint instore challenges and potential training opportunities.
Real-Time FeedbackEmpower your team with the who, what, where and when from your customer interactions. | Personalize SurveysAsk relevant questions based on your guest’s visit and the specific items they purchased. |
- Identify Low Performing Stores
- Understand Each Store’s Top Performance Opportunity
- Recover Unhappy Guests
What About Reporting, CX Indexes, and Data that Drives Action?
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Insights into why it is important to focus on customer engagement and how you can improve your customer engagement scores
Explore how Afterwords can dramatically improve your customer engagement scores.
Improved Customer Retention
By integrating sales transaction detail and survey questions in real-time, our Intelligent Surveys identify customer issues quickly (via manager alerts) and provide added insight to optimize recovery. When recovery opportunities are identified, we let you know in real time. AfterWords incorporates innovative customer recovery alerts so that you can immediately respond to customer concerns.
